FAQ - melissaeybersart.com

Frequently Asked questions

What style of art do you create? My painting style is contemporary realism with a romantic, botanical focus, capturing natural beauty through detailed, emotionally evocative oil paintings.
Do you paint from life or photos? I prefer working from photos.
Can I request a painting in a different size or colour palette? Yes, I create custom artwork all the time, my canvas is handcrafted and can be made in any size that suits your space. I am also happy to work with you to find the perfect colour palette that will compliment your space.
Do you only paint florals, or do you offer other subjects like landscapes, portraits, or pets? Even though painting flowers is my main focus and love at the moment, I have been inspired by wildlife for my originals lately. As far as commissioned work goes, I have recently painted pet portraits, child portraits, landscapes and architecture.

How do I purchase one of your available paintings? Please contact me directly at info@melissaeybersart.com fill out my contact form here with the name of the artwork you are interested in buying and I will guide you through the process.

Are the paintings framed? No, paintings are not framed, but framing can be arranged at cost price.

Can I see the artwork in person before buying? If you’re based near Somerset West, I’m happy to arrange a viewing by appointment. Otherwise, I offer detailed photos and video previews to help you get a good sense of the work.

Do you offer prints or only original pieces? At this time, I mostly offer original oil paintings. However, limited edition prints may be made available for select works. Please reach out if you’re interested.

How do I know the painting will suit my space? You’re welcome to send me a photo of your space, and I’ll digitally mock up the painting in your room to help you visualize it. I also provide accurate measurements and color descriptions.

How does the commission process work?
Start by sending me a message with your idea. You can do this by emailing me at info@melissaeybersart.com or visiting my commissions page and filling out the form. We’ll discuss the subject, size, timeline, and budget. Once we agree on the details, I’ll ask for a 50% deposit to begin the work.

How much does a custom painting cost? Prices depend on the size and complexity of the piece. I’ll provide you with a quote after our initial discussion, with no obligation to proceed.

How long does a commissioned painting take? Timeframes vary depending on size, but most commissions take between 4–8 weeks to complete, plus drying and varnishing time.

What kind of reference photos do you need for a commission? Clear, high-quality photos with good lighting work best, especially for portraits and pets. I’ll guide you on what to send once I know what you’re looking for. Please note that I will not copy any other artist’s or photographer’s work. All photographs should be your own or you should have permission to use it.

Do I need to pay a deposit for commissioned work? Yes, a 50% non-refundable deposit secures your place in my schedule and covers materials. The balance is due once the painting is complete and approved by you.

Can I request changes once the painting has started? Minor changes are possible during the early stages. I’ll send you progress updates so we stay aligned throughout the process.

Do you ship internationally? Yes, I ship worldwide! International orders are safely packaged and couriered with tracking and insurance.

How is the artwork packaged for delivery? All paintings are securely packaged with paper, bubble wrap and cardboard box. For international deliveries paintings can be taken off the frame and rolled to ship in a tube to save on shipping costs.

How much does shipping cost? Shipping costs vary by location and size. I’ll give you a clear quote once I know your delivery address.

How long does delivery take? Delivery times depend on location. South African orders typically arrive within a week; international orders may take a few weeks.

Will I receive a tracking number? Yes, as soon as your painting is dispatched, I’ll send you the tracking details so you can follow its journey.

What payment methods do you accept? I accept EFT (bank transfer) for South African orders, and PayPal or Wise for international clients. Secure invoicing is provided.

Do you offer payment plans? Yes, I offer split payment options on larger works. Let’s chat to find a plan that works for you.

What is your return or refund policy? Because each piece is original and often custom-made, all sales are final. However, I do everything I can to ensure you’re happy before shipping, including detailed photos and progress checks.

What happens if my painting arrives damaged?
If your painting is damaged in transit, please contact me within 48 hours with photos. I’ll work with you to either repair, replace, or refund depending on the situation and insurance.

How should I care for my oil painting? Keep it out of direct sunlight and away from extreme heat or moisture. Dust gently with a soft, dry cloth. No need to clean with water or chemicals.

Do you offer framing services or advice? I don’t offer in-house framing, but I’m happy to help you choose the perfect frame for your style and space.

Can I hang the painting in a sunny room? I don’t offer in-house framing, but I’m happy to help you choose the perfect frame for your style and space.

Do you offer gift vouchers? Yes, I offer beautifully designed digital gift vouchers, perfect for birthdays, anniversaries, or weddings.

Do you offer a Certificate of Authentication? Yes, every painting is shipped with a signed certificate of authentication.